Help.com makes live chat software designed for growing companies.

Live Chat Video Demo

Help.com Chat’s detailed reporting, tight integrations with tools like Salesforce and Zendesk, and dozens of efficiency features make it easy to deliver better service at scale.

For Customer Service

Deliver better customer service at scale with our:

  • Detailed reporting to gain insights into what's really going on
  • Tight integrations with Salesforce and Zendesk to have a 360-degree view of the customer
  • Dozens of efficiency features to help agents handle more chats in less time

For Sales & Marketing

Capture leads and increase conversions with:

  • Advanced proactive chat capabilities to convert website visitors to leads in real time
  • Powerful reporting to A/B test the best messaging for engagement
  • Easy account and lead management with two way Salesforce integration

Help.com is made by people who've been there.

Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of their respective companies' growth, they quickly outgrew the small business software tools they started with. On the other hand, the software made for large enterprises was too expensive and difficult to use. Help.com’s goal is to bridge that gap and offer companies a customer service solution they can scale with happily and affordably.

Learn more about Help.com and its story
Help.com Chat makes it easy for us to engage with potential customers as they browse our website. We love the simple UI, clean integration with our website, and reporting. Plus, the Help.com team provides awesome customer service.

Desmond Liao

Director of Marketing, MailChannels

We’ve been using the Help.com Chat tool for several months now and could not be happier! I’ve used other chat programs in the past that couldn’t live up to the standards Help.com is already producing at such an early stage! It’s got a nice sleek design and is very user friendly for all agents! The support team is absolutely fantastic! They are always quick to respond to any inquiries I may have for them and they are always incredibly friendly! I would recommend this to anyone looking for a chat client!

Nikki Bodily

Support Supervisor, Instructure, Inc.