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Help.com was originally founded in 2014 by Brent Oxley, founder of HostGator.com, who spearheaded the creation of its core customer service product GatorChat. Help started as an extension of GatorChat, building off of the lessons learned from scaling a customer service-oriented business from 1-1,000 employees. Oxley teamed up with Ben Gabler, formerly Sr. Product Manager of Hosting at GoDaddy.com, in 2015 to lead the initiative.
During 13+ years of business experience, Gabler became increasingly aware that online service tools are essential, and customer service is often a key differentiator.
Our mission is to make the customer service experience what it should be: Easy, streamlined, and cost-effective. With Help.com, our goal is to make your hold times decrease, average response times faster and integrate with virtually any third party/proprietary system in the world.
What’s happening @ Help.com
On the blog
What You Can and Should Be Doing with Your Customer Journeys via @HarvardBiz https://hbr.org/2016/03/what-you-can-and-should-be-doing-with-your-customer-journeys … #cxpic.twitter.com/jwmiYdMT56
Track Our Progress
Meet the team
We’re a team of creative thinkers, entrepreneurs, and engineers who are passionate about building amazing customer experiences. We believe that your product is every interaction that a customer (or potential customer) has with your business and our passion is to build tools that help you create the best possible interactions with your customers.
Chief Executive Officer
VP of Engineering
Chief People Officer
Senior Software Engineer
Senior Devops Engineer
Senior Front-end Developer
Sr. Software Developer
Sr. Software Engineer
Why work at Help.com?
It's the interactions we have with each other and with our customers that enable us to excel. Having a team who shares our passion is the number one thing we look for. It doesn't hurt if you're super smart and willing to learn; we look for those qualities also.
Our team defines what it's like to work at Help.com. We prioritize getting things done and focus on what's relevant to achieve that.
Health, Dental, and Vision Insurance
Fully paid health, dental, and vision insurance plans are standard. Plentiful healthy snacks and an onsite gym are part of the package.
We want all of our employees to have a stake in the success of Help.com - both financially and through their work at the company.
Flexible Work Schedule
We understand that everyone works differently, so we'll work with you to find a schedule fits everyone.
Catered Lunch M-W
Catered lunches Monday-Wednesday and breakfast tacos on Thursday mornings. Need we say more?
Drive, bike, bus, walk, or skip - however you get to work, we'll make it easier for you.
Interested? We're Hiring!
We’re on the lookout for motivated, curious and smart people to help build the next generation of customer service software. Is that you?
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