Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of their respective companies' growth, they quickly outgrew the small business software tools they started with. On the other hand, the software made for large enterprises was too expensive and difficult to use. Help.com’s goal is to bridge that gap and offer companies a customer service solution they can scale with happily and affordably.Learn more about Help.com and its story
Help.com Chat makes it easy for us to engage with potential customers as they browse our website. We love the simple UI, clean integration with our website, and reporting. Plus, the Help.com team provides awesome customer service.
Director of Marketing, MailChannels
We’ve been using the Help.com Chat tool for several months now and could not be happier! I’ve used other chat programs in the past that couldn’t live up to the standards Help.com is already producing at such an early stage! It’s got a nice sleek design and is very user friendly for all agents! The support team is absolutely fantastic! They are always quick to respond to any inquiries I may have for them and they are always incredibly friendly! I would recommend this to anyone looking for a chat client!
Support Supervisor, Instructure, Inc.