work help: These are real conversations that took place - Help.com

These are real conversations that took place

* Customer: “I am getting a ‘Page Cannot Be Displayed’ message.”
* Tech Support: “Ok, let’s try our home page.”
* Customer: “That worked.”
* Tech Support: “Ok, let’s try another page like www.cnn.com.”
* Customer: “That worked too.”
* Tech Support: “I don’t see any problems then.”
* Customer: “Well I tried that page I was trying, and it did it again.”
* Tech Support: “What’s the site’s address?”
* Customer: “(address).com.”
* Tech Support: “Hmmm. It looks like the site is down.”
* Customer: “Yeah, I know it is. Can you fix it now, please?”
* Tech Support: “It’s not one of our sites, so we can’t fix it.”
* Customer: “What do you mean you can’t fix it? You are my Internet provider. You should be able to fix it.”
* Tech Support: “No, we cannot. We do not own that site.”
* Customer: “Let me speak to your supervisor. You’re just stupid and trying to brush me off.”

* Tech Support: “Well, just go to [URL].”
* Customer: “How do I do that?”
* Tech Support: “Type it in in your web browser.”
* Customer: “Huh?”
* Tech Support: “Ok…sir…do you have Internet access?”
* Customer: “Huh? No. No Internet. I don’t even have a computer.”
* Tech Support: “Ok, sir, you need a computer and an Internet account to access web sites.”
* Customer: “Oh. Well, it didn’t say that when I mailed in the membership card. I want my money back.”

* Student #1: “The **** keyboard locked up again!!!”

Actually, a page was loading.

* Student #2: “Here, you have to pull the wires out.” (yanks network wires out of the back) “When that happens, just pull those wires out and shove ‘em back in. Does it work now?”
* Student #1: “No, it says, ‘Reading File…Done.’”
* Student #2: “Oh, ok…that means your keyboard server is down. There’s nothing you can do about it.”

* Teacher: “Does anyone know what HTML means?”
* Student: “That means something?!”
* Me: “Hypertext Markup Language.”
* Teacher: “Correct, have any of you ever used HTML?”

I’m the only one who raises a hand.

* Teacher: “Great! We’ll be doing some simple HTML by the end of the year.”
* Me: (bangs head on desk)
* Student: “How do you use HTML? Is it like typing?”

This open post was written 6 months ago | V/U/S: 222, 11, 7 | Edit Post | Leave a reply | Report Post

Internet, HTML, Teacher, student, Page, work, Tech, Customer, Fix, site (How Tags Affect Reciprocity)

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