Love help: I love helping folk with pc/computer problems and want to start a list of things to ask to get a full picture before I can help any ideas? - Help.com

super_ritchiebaby
offline Verified (11 months) Visit super_ritchiebaby's shoutbox
Greenock, V4, GB

I love helping folk with pc/computer problems and want to start a list of things to ask to get a full picture before I can help any ideas?

Let me start
1. Is it switched on?

This open post was written 3 months ago | V/U/S: 203, 6, 4 | Edit Post | Leave a reply | Report Post


Reciprocity (0) Reciprocation Failure -- The poster has NOT helped anyone else yet!

Since writing this post super_ritchiebaby may have helped people, but has not within the last 4 days. super_ritchiebaby is a verified member, has been around for 11 months and has 6 posts and 788 replies to their name.

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computer, Love, Folk, Help, image, Problem, start, list, Ideas, Full (How Tags Affect Reciprocity)

Replies (6)

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rememberpoe offline Verified User (2 years) Long Term User Shouts: 4 #
An Unknown Location | 3 months ago (12 minutes after post)

It depends on what the problem is that the person is facing.

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Help me with: Holiday season is coming fast.
R.A.M offline Verified User (3 months) Shouts: 3 #
An Unknown Location | 3 months ago (17 minutes after post)

Well things you should know normally are:
-specs: i.e. ram, processor…
-OS and softwares installed (especially if they are using P2P and other file sharing softwares)
-Internet usage and device usage (Is bluetooth used? do you shop online?)
-Antivirus, spyware and the last time updated…
-any modifications done recently to the device…
-Anythign that might have led to a hardware problem like the device got dropped, power surge…
I guess this should help you start…
Then you can get to specifics

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super_ritchiebaby offline Verified User (11 months) Long Term User Shouts: 9 #
Greenock, V4, GB | 3 months ago (27 minutes after post)

and is it plugged in ?

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R.A.M offline Verified User (3 months) Shouts: 3 #
An Unknown Location | 2 months, 4 weeks ago (4 hours, 34 minutes after post)

LOL!
Well for someone who dosent know anything bout PS’s thats a good question…
I guess you should also ask them how long have they been using computers and how old the present one is…

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045001 offline Verified User (1 year, 11 months) Long Term User Shouts: 25 #
An Undisclosed Location | 2 months, 3 weeks ago (5 days, 13 hours after post)

my questions on

http://help.com/post/196318-my-comput…

might be of some help

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Help me with: George Washington.
hallie offline Verified User (2 weeks, 5 days) Shouts: 0 #
An Unknown Location | 2 weeks, 5 days ago (2 months, 1 week after post)

You should probably first find out what the problem is before suggesting ways to fix it.
eg. “I have a problem with my computer.”
“Did you turn it on?”

Not exactly a good idea…

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