mail help: I am having a ton of trouble staying connected to AOL. - Help.com

Woodbear99
offline Verified (1 year, 2 months) Visit Woodbear99's shoutbox
An Unknown Location

I am having a ton of trouble staying connected to AOL.

I have a broadband cable connection…Vista OS…AOL VR version. I will be online and suddenly aol disappears…the ‘restarting’ panel appears, the connection is reestablished, a voice says ‘You have mail’ and then within seconds the whole process repeats itself (booted, restarted, etc). I tried reinstalling a different version of AOL and that worked for awhile, my online connections were longer, but eventually it started up again. I fear it could be some other conflicting application or security application that is blocking, but don’t know where to look first. I have disenabled firewalls, and other anti-virus applications, but so far nothing works. I guess the next step would be to reinstall the Operating System but I hate to do that before trying everything else first. Any suggestions?

This open post was written 1 year, 2 months ago | V/U/S: 111, 6, 4 | Edit Post | Leave a reply | Report Post


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Since writing this post Woodbear99 may have helped people, but has not within the last 4 days. Woodbear99 is a verified member, has been around for 1 year, 2 months and has 2 posts and 2 replies to their name.

Post Tags (10)

aol, virus, operating system, mail, Human voice, fear, Ton, antivirus software, system, On-line and off-line (How Tags Affect Reciprocity)

Replies (6)

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HelpBot offline Verified User (0 minutes) Shouts: 5 #
San Francisco, CA, US | 1 year, 2 months ago (0 minutes after post)

Are you looking for answers about problems with your AOL service?

I’d like to recommend that you ask AOL directly since they are best suited to help you.

For AOL support, you can visit the AOL support site or even call them at an AOL toll free number.

Note: I’m a robot that the Help.com staff created. If this response is in error, I apologize, please ignore it.

Anonymous #
1 year, 2 months ago (1 hour, 8 minutes after post)

I’d like to recommend that you sever all contact with aol. They are worthless thieves.

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Anonymous #
1 year, 2 months ago (3 hours, 55 minutes after post)

I was having the same problem, every day I would have to restart several times a day. Finally my computer just went dead. Nothing happened know matter what I did. Come to find out it was my power supply had died. Replaced it and have not had any problems since……….just a thought

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Woodbear99 offline Verified User (1 year, 2 months) Long Term User Shouts: 0 #
An Unknown Location | 1 year, 2 months ago (4 hours, 5 minutes after post)

Maybe I did not make myself clear…I did not mean that my COMPUTER screen went dead…just that I was online with AOL and that went dead…or somehow disconnected. Then aol would try to restart (i.e. reconnect) and the whole cycle would repeat itself…I could not stay online for any length of time and it kept restarting and restarting…nothing to do with the power supply…other applications working fine. But thanks for the thought.

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checkchange offline Verified User (2 years, 4 months) Long Term User Shouts: 1 #
Atlantic City, NJ, US | 1 year, 2 months ago (1 week, 4 days after post)

Please go to http://daol.aol.com/software/90vr and download the best application software AOL has supported. You Need to uninstall 9.1 and any other versions left from “add remove programs” first.

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Help me with: AOL Search Window at Log In in AOL All-In-One Software
Woodbear99 offline Verified User (1 year, 2 months) Long Term User Shouts: 0 #
An Unknown Location | 1 year, 2 months ago (1 week, 4 days after post)

Thank you for the thought…I had been alternation between VR and 9.1 … both had the same disconnect problem… discovered it was a virus and after removing the virus with the help of 3 anti-spyware applications (VERY difficult to get rid of this bugger) the problem with the disconnect has not reappeared. I am crossing my fingers…I did not want to have to reinstall OS.

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