question help: I have a Retail Group Job Interview - Help.com

Seems like they’ll probably ask
* some questions about your past experiences and
* some hypothetical questions

When they ask you about your past experience, its best not to be completely empty handed. You can fill in the gaps in your experience with examples of nonwork situations in which you had to deal with a lot of people (in a customer service-ish way) and situations in which you had to multitask and be creative in order to get a bunch of important things done… But be brief and to the point with your examples. Give them the impression that you’re aware of how much time they have alotted for the group interview.

As for the hypothetical questions: usually they’ll describe a scenario and ask you what you would do in it.
Any questions related to theft in the store, possible security risks, ‘you just saw your coworker shoplift’, etc–the answer is b>always /b> to report it to a manager. Depending on the situation they describe, there might be other things you could/should be doing to get the situation under control until a manager arrives.
Most retail employers won’t hire you if they think you might try to handle such situations on your own… or under the table.

anyway, gl

Hypothetical question:
A customer wants to return this pair of jeans because the zipper broke. They bought them a year ago and don’t have the receipt. Do you accept the return and give them their money back?
Answer: Well the customer is always right! A satisfied customer that gets $50 back is bound to come back and spend more. An alternative is to offer them store credit in which they have no choice but to spend the money there.

My first job was with a major retail chain. The interview also included various timed tests which rated my ability to comprehend, reason, and perform mathematical calculations. This was many years ago. I do not know if this is still common practice.

Another thing to consider..
When they ask you a question, dont delay your answers. Be quick, because if there’s a customer asking you a question, they expect and answer.
Tell them of your qualities. You work well with others, youre friendly and helpful, well motivated, but can work independently if you need to. Tell them what they want to hear, whether it be true or not!

Crangotang wrote:
Tell them what they want to hear, whether it be true or not!

Truth always comes out eventually. I do not recommend dishonesty.

I worked in retail for over 4 years. If its anything like the job I had, Its not a physically strenuous job, nor is it a mind-boggling always counting always running around type of job. If youre able to do any given task they assign then you should fit right it. Whether its stocking a shelf, placing an order, taking inventory..Its not hard. You dont have to be motivated or a good team worker to do it, you just have to do it. Thats why I said that, I suppose you shouldnt lie to them but its easier to tell them what they want to hear and get the job. In a day and age like this, you should be doing anything to get ANY job, and it just so happens that “lying” might factor in there. I wouldnt really consider it lying anyways..Im sure some days youre motivated..some days you work well with others..Just stretch the truth a bit to get the job!

Thanks guys . .. ! This will help me for sure!!