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lindaredli
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To Whom It May Concern:

In August of this year, I signed on with Verizon High Speed Internet. The letter I received about this promotion was from AOL, of course, with Verizon as well. My question is am I still connected to AOL? I feel the letter I received signed by Pat Carter and Thomas M. Crowder is confusing. When I sign onto AOL, it tells me “Connected, Not Signed-On. I noticed on my last bank statement I was being debited for AOL in the amount of $31.00. Is that correct? I guess the bottom line is that I am confused about this whole internet carriers that I am involved with. I assumed that Verizon would be the only one I was connected to at this time. Any help you can give me will be greatly appreciated.

Sincerely, Linda Poundstone

This open post was written 1 year, 1 month ago | V/U/S: 86, 4, 4 | Edit Post | Leave a reply | Report Post


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Since writing this post lindaredli may have helped people, but has not within the last 4 days. lindaredli is a verified member, has been around for 1 year, 1 month and has 1 posts and 0 replies to their name.

Post Tags (10)

aol, Internet, bank, Verizon Communications, Broadband Internet access, August, question, Quantity, letter, speed (How Tags Affect Reciprocity)

Replies (4)

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HelpBot offline Verified User (0 minutes) Shouts: 5 #
San Francisco, CA, US | 1 year, 1 month ago (0 minutes after post)

Are you looking for answers about problems with your AOL service?

I’d like to recommend that you ask AOL directly since they are best suited to help you.

For AOL support, you can visit the AOL support site or even call them at an AOL toll free number.

Note: I’m a robot that the Help.com staff created. If this response is in error, I apologize, please ignore it.

Luck of the Irish offline Verified User (1 year, 5 months) Long Term User Shouts: 45 #
An Undisclosed Location | 1 year, 1 month ago (15 minutes after post)

Have you tried calling them?

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theresape offline Verified User (1 year, 11 months) Long Term User Shouts: 4 #
Waltham, MA, US | 1 year, 1 month ago (20 minutes after post)

Verizon High-Speed is not an ISP. You have a choice about what ISP (Internet Service Provider) you sign on with. I pay just over $100 a month for Verizon high-speed AND telephone service AND Verizon FIOS TV, but I still have to pay $10.95 per month to AOL for my AOL address.

$31 seems high; you might want to question that.

It’s very confusing, because they seem to sell it to you as a package, but whenever you call Verizon with a question they tell you that you have to talk to AOL, and whenever you call AOL they tell you you have to contact Verizon.

It’s a pain in the butt.

However, the product is pretty good, despite the poor customer service.

Argh!

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checkchange offline Verified User (2 years, 4 months) Long Term User Shouts: 1 #
Atlantic City, NJ, US | 1 year ago (1 week, 2 days after post)

You should be only paying for Verizon - AOL is free which runs on top of Verizon as a proxy…AOL is great so …Please go to http://daol.aol.com/software/90vr and download the best application software AOL has supported. …under AOL billing change your plan to free. ..

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