computer help: Computer & Virus problems–any ideas?

virgin_queen

Computer & Virus problems–any ideas?

So I logged on to my parents’ computer for the first time in 2 weeks and as soon as I started up firefox, there were pop-ups up the wazoo all night. There hadn’t been any problems on my parents’ accounts, it seemed like it was something I did to install a browser helper object or something else. I’ve scanned my files with McAfee, a virus scanning program…it caught 16 (!!) trojans and a bunch of other unwanted progams. But there are still pop-ups! And now it’s moved on to my Mom’s account–there are so many pop-ups.
I feel awful about this and I’ve assumed full responsibility to fix whatever it is that I did…but I have no idea where to start. What can I do?!

This open post was written 1 year ago | V/U/S: 119, 7, 4 | Edit Post | Leave a reply | Report Post

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Since writing this post virgin_queen may have helped people, but has not within the last 4 days. virgin_queen is a verified member, has been around for 1 year, 9 months and has 62 posts and 97 replies to their name.

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Mozilla Firefox, computer, Value added tax, virus, computer virus, Accountancy, mcafee, IDEA, night, Pop-up ad (How Tags Affect Reciprocity)

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southern_comfort 6 #
An Undisclosed Location | 1 year ago (3 minutes after post)

Uninstall Firefox.
Run full complete virus scan and ad-aware scan in safe mode.
When complete, reinstall firefox. Check in tools>>options that pop-up blocker is active.

Help me with: Will the powers that be here on Help.com ever get the javascript code back to normal?

littlenick 152 #
An Undisclosed Location | 1 year ago (5 minutes after post)

Try this link but only download the free one. Don’t pay for anything. I did it and it erased most of my pop ups and run the scanner. It worked for me.

http://www.avg.com/?type=ps3925e

Help me with: How to Get a Job

virgin_queen 1 #
Boulder, CO, US | 1 year ago (6 minutes after post)

southern_comfort wrote:
Uninstall Firefox.
Run full complete virus scan and ad-aware scan in safe mode.
When complete, reinstall firefox. Check in tools>>options that pop-up blocker is active.

Thanks…but I’m not sure it’s just firefox that’s the problem. I’m getting IE pop-ups as well, and I think it was something I did on IE that caused the problem. But it can’t hurt to try.

Help me with: I’ve never been so ashamed.

southern_comfort 6 #
An Undisclosed Location | 1 year ago (9 minutes after post)

What little nick meant to say was download THIS one. http://free.avg.com/

Help me with: Will the powers that be here on Help.com ever get the javascript code back to normal?

closed 53 #
An Undisclosed Location | 1 year ago (28 minutes after post)

Go to http://housecall.trendmicro.com/ and run HouseCall

It will take some time, but it finds viruses, spyware, malware etc and gives you the chance to get rid of them.

It’s very good, and it’s free.

Barbyman 5 #
An Unknown Location | 1 year ago (35 minutes after post)

well if you have found trojans your whole computer is F%$#.You need to clean it up and the only way is save important things only and format C: setup xp or vista and your computer is fixed.takes about 4 hours…

Help me with: Wife deleted , “not me ” Office and some thing else with it .Now i can’t delete or set up a fresh program

M. Wright 6 #
An Unknown Location | 1 year ago (3 hours, 7 minutes after post)

Hit control + alt + delete. If in XP, hit the Processes tab and type the list here. If in Vista, click Task Manager, then click Processes tab and type the list here.

Help me with: Peace.

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Computer & Virus problems–any ideas?

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