Two things:
One, I have noticed, in the course of my work, that people do not seem to understand the concept of a time frame for a delivery to your home or a service call to your home.
For instance, the cable installer tells you they will be there between 12 and 4, or Sears calls to tell you that the new washer and dryer will be delivered between 2 and 6, this is what it does and does not mean
1. It does not mean that the driver or tech is leaving the local store at 2 to start his whole day, and he has all his deliveries between 2 and 6.
2. It does not mean that the cable guys only work either 9-12 or 12-4
3. It does not mean this is negotiable, or that by asking, you can get them to come in the earlier part of the time frame
4 It does not mean that, if it is 2-6, then you should go to the store, and be back by 2:30, assuming that you can catch the tech before he leaves, nor does this mean he will wait for 6 until he leaves and goes on to the next job
IT DOES MEAN
1 That your area is serviced at a certain time that day, based on number of stops and geographical area
2. That the earlier part of the time frame is the ideal, both for you and for the tech. IF all things go well, all day, they will be there at 2 if they say 2-6
3 In real life, since nothing goes perfectly, you can generally expect them to be there in the first half of the window say sometime between 2 and 4
4. If things go against them, such as traffic, complicated deliveries, and especially customers who waste their time by not being home or not being prepared for the delivery or service call, then they might be closer to that end time, 6.
5. If things go off the wall all day, they might even be later…just remember, when this happens, it means that sll their prevous customers were jerks, so dont add to it, and make it worse for the next customer
6. Understand that 2-6. even if it sounds late to you, is not the latest time frame offered by most delivery or services. I often schedule the last frame of the day at 5:30 to 8:30 (We give 3 hour windows)
7. On this same route, the first time frame could be as early as 8:30 to 11:30
8. The biggest misunderstanding is customers assuming that somehow, the times are just arbitrary.
lets look at an average day
stop 1 9-12 west
stop 2 930-1230 west heading south
stop 3 10-1
4 1030-130
5 11-2
6 113–230 south
7 12-3 south
8 1230-330 south east
9 130-430 east
10 2-5
11 230-530
12 3-6 far east
13 330-630
14 430-730 north and a larger than average stop
15 5-8 northeast
yet, number 12 will complain that we cannot (A) narrow it down and (B) make it earlier.
by the way, pizza and other food delivery people, as well as taxis, usually have multible things going on to, maybe not 14 or 15 stops, but pizza del guy usually has 2-4 pies at the same time, and taxis are always running behind, or they are NOT MAKING ANY MONEY.
anyway, that is that, the second things does not seem so important now, after all.
This open post was written 11 months, 2 weeks ago | V/U/S: 126, 14, 5 | Edit Post | Leave a reply | Report Post
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