Internet help: Internet Explorer being gay? - Help.com

You could try running Windows update. That might patch things up.

Virus protection up to date, and firewall running and secure?

Would you be willing to list the processes running on your computer?

try http://support.microsoft.com/

If you cant find the answer there use the contact menu for microsoft at
http://support.microsoft.com/contactu…

They have live chat, email response in 24 hours, and a 24 hour telephone number that may be able to help

Thank you. All right. Nothing strikes me as suspicious. That means something is executing in the code of one of the processes or system processes, or something is going on with the registry. Are you familiar with msconfig?

I just would like a list of startup items. I’d go to Start -> Run… -> Type msconfig -> Click on the startup tab, and list the items that are enabled (have a check beside them) please.

Thank you. Please give me a few minutes to research those.

In the meantime, I would manually update my virus protection and begin a complete scan.

That may be an issue, but it might not be related to the Internet problem. I would download ccleaner for that. It is a free, spyware/malware free application that can clean your computers temporary information, cookies, etc; it can manage your startup items (you will be able to remove that unlabeled process; and it can repair errors in your registry (results in a performance boost and error reduction).

A search for “ccleaner” (yes, it has two c’s) will usually have their website as the first hit. I researched those startup processes. None of them are remotely suspicious. Now we just need to see the results of the virus scan.

Only if you tell it too. Running it brings up the user interface where you can select different procedures and check different objects. I have it installed on my computer, so I can guide you through using it if you would like. They also have a tutorial/walkthrough on their site.

I don’t have to go anywhere. I’ll be here. (I’m cleaning up my email inboxes. That’ll take a while.)

All right. We’ll see about cleaning the registry.

You’re using IE 7?

I moved to IE 8 Beta. It’s stable enough. You could give it a shot.

But my main browser is Firefox.

I’ve heard of a think called Dual Boot, but I’m not familiar with it because I’m satisfied with Windows XP.

The ccleaner icon should be on your desktop. Double-click it please.

The first think I would do is to eliminate that blank startup item. Do you see the wrench icon with Tools written below it? Click it please.

Do you see two boxes, Uninstall and Startup? Click Startup please.

You should see a list of all startup items. Under the “Program” column, do you see the blank entry? Click it please.

That’s unusual. I would leave it alone for the time being. Our next step is to clean the registry.

Will you please click on registry, to the left?

You will see “Scan for issues” Click it please.

The “Fix selected issues” Button should be enabled. Please click it. It will ask if you want to back up your registry. Click yes please. A save file box will pop up. Please save it to a spot you can remember to find it at. After that, a dialog box will come up. Please hit “Fix all selected issues.” If you have any troubles as a result of cleaning, you can double click the registry file you saved to restore your settings.

That’s a good thing. The only other thing I would do is to install IE 8 and then manually update my computer, but after this or that it’s just a matter of waiting.

Physical problems. I wouldn’t.

I might would clean out the temp files, but you asked earlier about stored passwords. I believe the cookies section covers that. So I would check or uncheck cookies depending on whether or not I wanted my passwords remembered.

Nope. It’s autocomplete for passwords.

Cookies yes, but if you want IE to remember your passwords, not autocomplete.

I wouldn’t click anything in System or Advanced. And I wouldn’t click anything relating to desktop, start menu, or shortcuts.

You could try. I don’t think it will make much difference.

Good luck.

If you need my assistance again, please leave a shout in my shoutbox. You’re always welcome.

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