service help: Service Problems on Help.com for 12/14/08. - Help.com

Service Problems on Help.com for 12/14/08.

We are currently aware of service issues subsequent to maintenance two days ago. We ask that users aid us in fixing these issues by reporting any issues that may arise. Currently we are aware of the following issues:

* Problems creating posts. Resolved
* Problems getting new notices.
* Problem with invites and shouts lists not clearing updated number after viewing them. Resolved
* Cannot edit “profile blurb”, reverts back to nothing. Resolved
* General report function not working. Resolve Reports can now be sent and viewed by moderators.
* Editing posts causes a loss of data. Resolved

If you find anymore issues around the site please feel free to reply with them in this post so we can forward them to the proper contacts to resolve the issue.

The other mods and I will try to keep you guys updated with what information we can get and provide. We thank your for patience as we explore possible fixes to the reported issues.

Update:
Looks like all services have been restored. Please report existing or new issues that you may find.

This open post was written 11 months, 1 week ago | V/U/S: 2,134, 72, 19 | Edit Post | Leave a reply | Report Post


Reciprocity (0) Reciprocation Failure -- The poster has NOT helped anyone else yet!

Since writing this post k may have helped people, but has not within the last 4 days. k is a verified member, has been around for 3 years, 2 months and has 5 posts and 350 replies to their name.

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Replies (72)

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Penguin B☺y Brian offline Verified User (1 year) Long Term User Shouts: 3 #
An Unknown Location | 11 months, 1 week ago (1 minute after post)

thanks K…

… there is also the problem with editing your profile

~ Regards ~ PBB ~

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Help me with: But One Year Ago.
ĐaNi HaŦeS ŸoŪ online Verified User (2 years, 4 months) Help.com Volunteer Moderator Long Term User Shouts: 210 #
An Unknown Location | 11 months, 1 week ago (1 minute after post)

actually the new notice thing has been going on since last monday ;)

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k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (13 minutes after post)

Penguin B☺y Brian�: I have added your report to the list.

DaNi♠HaTes♠You: Even so, it’s still an issue.

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Luck of the Irish offline Verified User (1 year, 5 months) Long Term User Shouts: 46 #
An Undisclosed Location | 11 months, 1 week ago (16 minutes after post)

The invites don’t appear on the post, and also there are some other problems reported in mas1st’s post http://help.com/post/227299-urgent-in…

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Help me with: Printer Spooler:
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Michael Leibman offline Verified User (1 year, 10 months) Long Term User Shouts: 4 #
Littleton, CO, US | 11 months, 1 week ago (33 minutes after post)

It is no longer visible if I invite someone to a post, and I don’t know if the fact of who edited a post is visible again.

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Luck of the Irish offline Verified User (1 year, 5 months) Long Term User Shouts: 46 #
An Undisclosed Location | 11 months, 1 week ago (34 minutes after post)

Do not edit post Michael as the information is lost,

also links in post do not work

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Help me with: Printer Spooler:
Michael Leibman offline Verified User (1 year, 10 months) Long Term User Shouts: 4 #
Littleton, CO, US | 11 months, 1 week ago (38 minutes after post)

Luck of the Irish wrote:
Do not edit post Michael as the information is lost,also links in post do not work

Also there’s this strange phenomenon of people trying to tell me what to do or not do ;)

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Luck of the Irish offline Verified User (1 year, 5 months) Long Term User Shouts: 46 #
An Undisclosed Location | 11 months, 1 week ago (38 minutes after post)

Michael Leibman wrote:

Luck of the Irish wrote:
Do not edit post Michael as the information is lost,also links in post do not work
Also there’s this strange phenomenon of people trying to tell me what to do or not do ;)

lol, and do not edit profile, now listen to your teacher lol ;)

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Help me with: Printer Spooler:
k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (41 minutes after post)

tranquility-sophi wrote:
the shout and invites count do not reset to 0 when you access the page….. in the box at the top of the screen that is

Added to list and I have provided an alternate solution to reporting things.

Luck of the Irish wrote:
Do not edit post Michael as the information is lost, also links in post do not work

Add the fact that edits cannot be done, not really to concerned about links right now for that is a minor detail.

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Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (41 minutes after post)

And, of course, html still doesn’t work…

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Nyxotic offline Verified User (2 years, 3 months) Long Term User Shouts: 1 #
An Unknown Location | 11 months, 1 week ago (42 minutes after post)

Thank you, K.

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Help me with: Divorced.
k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (45 minutes after post)

Commander Ikari wrote:
And, of course, html still doesn’t work…

That’s been disabled for a while now. Currently only mods can use HTML. Not an issue regarding the current status of the site.

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Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (45 minutes after post)

k wrote:

Commander Ikari wrote:
And, of course, html still doesn’t work…
That’s been disabled for a while now. Currently only mods can use HTML. Not an issue regarding the current status of the site.

I consider it an issue, and it relates to the current status of the site…

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Luck of the Irish offline Verified User (1 year, 5 months) Long Term User Shouts: 46 #
An Undisclosed Location | 11 months, 1 week ago (46 minutes after post)

but it is only minor, and has nothing to do with the site maintenance 2 days ago.

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Help me with: Printer Spooler:
Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (47 minutes after post)

Luck of the Irish wrote:
but it is only minor, and has nothing to do with the site maintenance 2 days ago.

Luck, I’m joking around….

Though I still want it fixed.

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lorriane44 offline Verified User (11 months, 2 weeks) Long Term User Shouts: 0 #
An Unknown Location | 11 months, 1 week ago (48 minutes after post)

Where do you check off that you read and sometimes replied. i am new and have been reading post.

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Luck of the Irish offline Verified User (1 year, 5 months) Long Term User Shouts: 46 #
An Undisclosed Location | 11 months, 1 week ago (54 minutes after post)

that function is broken at the moment (it is notices)

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Help me with: Printer Spooler:
THE INTERNET offline Verified User (1 year, 6 months) Long Term User Shouts: 9 #
An Undisclosed Location | 11 months, 1 week ago (1 hour, 18 minutes after post)

invites and shouts do not empty out when viewed
IE: it still shows i have 5 new shouts and 8 new invites.
this is probably the same thing as the notices though

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Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (1 hour, 19 minutes after post)

oh, and the poll function and video posting isn’t working.

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THE INTERNET offline Verified User (1 year, 6 months) Long Term User Shouts: 9 #
An Undisclosed Location | 11 months, 1 week ago (1 hour, 19 minutes after post)

Commander Ikari wrote:
oh, and the poll function and video posting isn’t working.

the video function! ;_;

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Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (1 hour, 24 minutes after post)

AlphaKnight wrote:

Commander Ikari wrote:
oh, and the poll function and video posting isn’t working.
the video function! ;_;

scratch that, video works!

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k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (1 hour, 45 minutes after post)

Stay on topic please.

Unrelated replies will be deleted.

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Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (1 hour, 45 minutes after post)

Sorry.

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BaconByAnyOtherName offline Verified User (2 years, 1 month) Long Term User Shouts: 3 #
An Undisclosed Location | 11 months, 1 week ago (1 hour, 54 minutes after post)

my shoutbox thing doesnt update. when i look at them, it still says i have new ones. same with invites.

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Help me with: The Big Time.
Hellacious Haro offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (4 hours, 2 minutes after post)

For me, the shoutbox thing is fixed now
:]

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Help me with: Burn out or fade away?
Commander Ikari offline Verified User (1 year, 9 months) Long Term User Shouts: 223 #
An Undisclosed Location | 11 months, 1 week ago (4 hours, 8 minutes after post)

Hellacious Haro wrote:
For me, the shoutbox thing is fixed now
:]

Me too!

The site is returning to normal, kinda!

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Hellacious Haro offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (4 hours, 9 minutes after post)

Yeah!
And the invites count is fixed too.

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Help me with: Burn out or fade away?
ĐaNi HaŦeS ŸoŪ online Verified User (2 years, 4 months) Help.com Volunteer Moderator Long Term User Shouts: 210 #
An Unknown Location | 11 months, 1 week ago (4 hours, 14 minutes after post)

yeah for me nothing is fixed
my invites were 4 now its 1 and the same invites as yesterday so i dont have new ones even tho its telling me so and my shouts say i have 8 new ones even tho i checked them and they still go back and forth

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tricky offline Verified User (3 years) Long Term User Shouts: 27 #
An Unknown Location | 11 months, 1 week ago (4 hours, 26 minutes after post)

i think when you invite somebody to a post, it isnt showing at the actual post that you invited ppl

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Help me with: What If?
Hellacious Haro offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (4 hours, 43 minutes after post)

And I could edit my profile now.
Yay!

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Help me with: Burn out or fade away?
Left offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (4 hours, 48 minutes after post)

Whenever I quote someone on post. Instead of quote appearing in reply box I get shot straight back to the top of the post. I then have to do it a second time for it to work.

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Left offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (4 hours, 48 minutes after post)

Whenever I quote someone on post. Instead of quote appearing in reply box I get shot straight back to the top of the post. I then have to do it a second time for it to work.
Thankyou.

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k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (4 hours, 50 minutes after post)

smoogie. wrote:
Whenever I quote someone on post. Instead of quote appearing in reply box I get shot straight back to the top of the post. I then have to do it a second time for it to work.
Thankyou.

Seems more like an issue with javascript on your end. Make sure the page finishes loading and that you have javascript enabled in your browser.

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Kuvri (yodaluv12) offline Verified User (2 years, 11 months) Long Term User Shouts: 2 #
Kangerlussuaq, 01, GL | 11 months, 1 week ago (4 hours, 59 minutes after post)

My profile is still blank… is that reversible?

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Hellacious Haro offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (5 hours, 15 minutes after post)

My notices are still messed up

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Help me with: Burn out or fade away?
k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (5 hours, 16 minutes after post)

Kuvri (yodaluv12) wrote:
My profile is still blank… is that reversible?

We cannot reverse this, but you should be able to redo it now.

Hellacious Haro wrote:
My notices are still messed up

Can you explain more please?

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Hellacious Haro offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (5 hours, 17 minutes after post)

I still don’t get new notices.

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Help me with: Burn out or fade away?
Michael Leibman offline Verified User (1 year, 10 months) Long Term User Shouts: 4 #
Littleton, CO, US | 11 months, 1 week ago (5 hours, 26 minutes after post)

Kuvri (yodaluv12) wrote:
My profile is still blank… is that reversible?

You can use the cached version at google by searching for

site:help.com {username} profile

And clicking “cached”.

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Goodfella offline Verified User (2 years, 7 months) Long Term User Shouts: 7 #
An Unknown Location | 11 months, 1 week ago (6 hours, 25 minutes after post)

Thanks K , but it’s not fixed yet !

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lorriane44 offline Verified User (11 months, 2 weeks) Long Term User Shouts: 0 #
An Unknown Location | 11 months, 1 week ago (7 hours, 24 minutes after post)

Thanks for the info

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months, 1 week ago (8 hours, 34 minutes after post)

Commander Ikari wrote:

k wrote:
Commander Ikari wrote:
And, of course, html still doesn’t work…
That’s been disabled for a while now. Currently only mods can use HTML. Not an issue regarding the current status of the site.

I consider it an issue, and it relates to the current status of the site…

Me too, I want it back.

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months, 1 week ago (8 hours, 37 minutes after post)

The Anons are mostly question marks now, which means if someone’s really annoying (or worse), we can’t avoid them because they look like every other Anon. Likewise, if we recognize a nice Anon who we want to help … well, we CAN’T recognize a nice Anon. Will that remain that way?

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months, 1 week ago (8 hours, 49 minutes after post)

I just got two notices for my post, http://help.com/post/227469-to-be-ano…, while I was on the page, but the replies are not showing up. There’s nothing there after my last reply.

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a_boe offline Verified User (1 year, 1 month) Long Term User Shouts: 0 #
An Unknown Location | 11 months, 1 week ago (10 hours, 4 minutes after post)

HELP!
my posts are not showing up in “my posts” or on the home page but when i try to repost them it says ive already posted this post. what gives?

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Dr. Wilson offline Verified User (1 year, 1 month) Long Term User Shouts: 3 #
An Unknown Location | 11 months, 1 week ago (10 hours, 58 minutes after post)

Replies made when the site was “erratic” never posted. Kinda obvious but just a heads up.

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Michael Leibman offline Verified User (1 year, 10 months) Long Term User Shouts: 4 #
Littleton, CO, US | 11 months, 1 week ago (12 hours, 5 minutes after post)

Also, the last replies and shouts posted before the ’system maintenance’ got deleted

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fazleymahmu offline Verified User (11 months, 1 week) Long Term User Shouts: 0 #
An Unknown Location | 11 months, 1 week ago (12 hours, 22 minutes after post)

i’m new with internet n still learning how to use it

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k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months, 1 week ago (13 hours, 17 minutes after post)

I have removed this post from the announcement header, it has calmed down enough to a point where the issues are much minor. That does not, however, mean work is done fixing these issues. I will continue to monitor and provide what information I can for you all.

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Left offline Verified User (1 year, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 11 months, 1 week ago (16 hours, 19 minutes after post)

Thank you so much for all your efforts and hardwork.

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TulipsDream offline Verified User (2 years, 6 months) Long Term User Shouts: 1 #
Akron, OH, US | 11 months, 1 week ago (1 day, 1 hour after post)

I know this has been said already. But I still cannot get anymore new notices only the ones I am subscribed to.

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lorriane44 offline Verified User (11 months, 2 weeks) Long Term User Shouts: 0 #
An Unknown Location | 11 months, 1 week ago (1 day, 10 hours after post)

ya

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THE INTERNET offline Verified User (1 year, 6 months) Long Term User Shouts: 9 #
An Undisclosed Location | 11 months, 1 week ago (1 day, 10 hours after post)

tags, not appearing

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months, 1 week ago (1 day, 11 hours after post)

k wrote:
I have removed this post from the announcement header, it has calmed down enough to a point where the issues are much minor. That does not, however, mean work is done fixing these issues. I will continue to monitor and provide what information I can for you all.

And thanks for communicating with us!

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months, 1 week ago (2 days, 7 hours after post)

Now the icons of the non-Anons are screwed up!!!
Annoying. What’s the deal?

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lorriane44 offline Verified User (11 months, 2 weeks) Long Term User Shouts: 0 #
An Unknown Location | 11 months, 1 week ago (2 days, 7 hours after post)

so give them time to do repairs

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months, 1 week ago (2 days, 8 hours after post)

eaoh! okay . . .

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k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months ago (1 week after post)

Jerry wrote:
I am finding it hard to be useful on this site by searching for the posts that I would ordinarily get on my new notices. And also my 3 mobile internet service isn’t displaying the account details, but you probably don’t care.

J.

Yes, these issues are still being dealt with and show be repaired soon. That’s all the information I can provide about that.

Florie wrote:
Now the icons of the non-Anons are screwed up!!!
Annoying. What’s the deal?

That was cause by a server outage. Sorry I missed that update. Should all be fixed by now.

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k offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 2 #
Brookfield, CT, US | 11 months ago (1 week after post)

Jerry wrote:
So my 3 service should be back up soon?

Er.. Sorry, I was referring to the notices issues. I’ll try to figure out what’s up with the mobile view of the site.

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Florimouse offline Verified User (1 year, 9 months) Long Term User Shouts: 25 #
An Undisclosed Location | 11 months ago (1 week after post)

dear k,

Sorry, I have to be more careful with my exclamation marks. When I said “Now the icons of the non-Anons are screwed up!!!” I really didn’t mean it so emphatically and seriously as it probably sounded. I was actually intending it as kind of a humorous mock-complaint. Sometimes I forget those things don’t come off so well in an email, especially with people who don’t know me.

I appreciate your work, and your responses to people on this matter, I really do.

Florie

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Anonymous #
2 months, 1 week ago (8 months, 4 weeks after post)

Too many to list, too few to fix.

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