Service Problems on Help.com for 12/14/08.
We are currently aware of service issues subsequent to maintenance two days ago. We ask that users aid us in fixing these issues by reporting any issues that may arise. Currently we are aware of the following issues:
* Problems creating posts. Resolved
* Problems getting new notices.
* Problem with invites and shouts lists not clearing updated number after viewing them. Resolved
* Cannot edit “profile blurb”, reverts back to nothing. Resolved
* General report function not working. Resolve Reports can now be sent and viewed by moderators.
* Editing posts causes a loss of data. Resolved
If you find anymore issues around the site please feel free to reply with them in this post so we can forward them to the proper contacts to resolve the issue.
The other mods and I will try to keep you guys updated with what information we can get and provide. We thank your for patience as we explore possible fixes to the reported issues.
Update:
Looks like all services have been restored. Please report existing or new issues that you may find.
This open post was written 11 months, 2 weeks ago | V/U/S: 2,178, 72, 19 | Edit Post | Leave a reply | Report Post
Reciprocity (0)
Since writing this post k may have helped people, but has not within the last 4 days. k is a verified member, has been around for 3 years, 2 months and has 5 posts and 350 replies to their name.
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Replies (72)
Where were you?
You can also watch events on Help.com as they happen
thanks K…
… there is also the problem with editing your profile
~ Regards ~ PBB ~
actually the new notice thing has been going on since last monday ;)
Penguin B☺y Brian�: I have added your report to the list.
DaNi♠HaTes♠You: Even so, it’s still an issue.
The invites don’t appear on the post, and also there are some other problems reported in mas1st’s post http://help.com/post/227299-urgent-in…
It is no longer visible if I invite someone to a post, and I don’t know if the fact of who edited a post is visible again.
Do not edit post Michael as the information is lost,
also links in post do not work
Luck of the Irish wrote:
Do not edit post Michael as the information is lost,also links in post do not work
Also there’s this strange phenomenon of people trying to tell me what to do or not do ;)
Michael Leibman wrote:
Luck of the Irish wrote:Also there’s this strange phenomenon of people trying to tell me what to do or not do ;)
Do not edit post Michael as the information is lost,also links in post do not work
lol, and do not edit profile, now listen to your teacher lol ;)
tranquility-sophi wrote:
the shout and invites count do not reset to 0 when you access the page….. in the box at the top of the screen that is
Added to list and I have provided an alternate solution to reporting things.
Luck of the Irish wrote:
Do not edit post Michael as the information is lost, also links in post do not work
Add the fact that edits cannot be done, not really to concerned about links right now for that is a minor detail.
Commander Ikari wrote:
And, of course, html still doesn’t work…
That’s been disabled for a while now. Currently only mods can use HTML. Not an issue regarding the current status of the site.
k wrote:
Commander Ikari wrote:That’s been disabled for a while now. Currently only mods can use HTML. Not an issue regarding the current status of the site.
And, of course, html still doesn’t work…
I consider it an issue, and it relates to the current status of the site…
but it is only minor, and has nothing to do with the site maintenance 2 days ago.
Luck of the Irish wrote:
but it is only minor, and has nothing to do with the site maintenance 2 days ago.
Luck, I’m joking around….
Though I still want it fixed.
Where do you check off that you read and sometimes replied. i am new and have been reading post.
invites and shouts do not empty out when viewed
IE: it still shows i have 5 new shouts and 8 new invites.
this is probably the same thing as the notices though
An Undisclosed Location | 11 months, 2 weeks ago (1 hour, 19 minutes after post)
oh, and the poll function and video posting isn’t working.
Commander Ikari wrote:
oh, and the poll function and video posting isn’t working.
the video function! ;_;
An Undisclosed Location | 11 months, 2 weeks ago (1 hour, 24 minutes after post)
AlphaKnight wrote:
Commander Ikari wrote:the video function! ;_;
oh, and the poll function and video posting isn’t working.
scratch that, video works!
Stay on topic please.
Unrelated replies will be deleted.
An Undisclosed Location | 11 months, 2 weeks ago (1 hour, 45 minutes after post)
Sorry.
An Undisclosed Location | 11 months, 2 weeks ago (1 hour, 54 minutes after post)
my shoutbox thing doesnt update. when i look at them, it still says i have new ones. same with invites.
An Undisclosed Location | 11 months, 2 weeks ago (4 hours, 8 minutes after post)
Hellacious Haro wrote:
For me, the shoutbox thing is fixed now
:]
Me too!
The site is returning to normal, kinda!
yeah for me nothing is fixed
my invites were 4 now its 1 and the same invites as yesterday so i dont have new ones even tho its telling me so and my shouts say i have 8 new ones even tho i checked them and they still go back and forth
i think when you invite somebody to a post, it isnt showing at the actual post that you invited ppl
Whenever I quote someone on post. Instead of quote appearing in reply box I get shot straight back to the top of the post. I then have to do it a second time for it to work.
Whenever I quote someone on post. Instead of quote appearing in reply box I get shot straight back to the top of the post. I then have to do it a second time for it to work.
Thankyou.
smoogie. wrote:
Whenever I quote someone on post. Instead of quote appearing in reply box I get shot straight back to the top of the post. I then have to do it a second time for it to work.
Thankyou.
Seems more like an issue with javascript on your end. Make sure the page finishes loading and that you have javascript enabled in your browser.
Kangerlussuaq, 01, GL | 11 months, 2 weeks ago (4 hours, 59 minutes after post)
My profile is still blank… is that reversible?
Kuvri (yodaluv12) wrote:
My profile is still blank… is that reversible?
We cannot reverse this, but you should be able to redo it now.
Hellacious Haro wrote:
My notices are still messed up
Can you explain more please?
Kuvri (yodaluv12) wrote:
My profile is still blank… is that reversible?
You can use the cached version at google by searching for
site:help.com {username} profile
And clicking “cached”.
Thanks K , but it’s not fixed yet !
Thanks for the info
Commander Ikari wrote:
k wrote:
Commander Ikari wrote:That’s been disabled for a while now. Currently only mods can use HTML. Not an issue regarding the current status of the site.
And, of course, html still doesn’t work…I consider it an issue, and it relates to the current status of the site…
Me too, I want it back.
The Anons are mostly question marks now, which means if someone’s really annoying (or worse), we can’t avoid them because they look like every other Anon. Likewise, if we recognize a nice Anon who we want to help … well, we CAN’T recognize a nice Anon. Will that remain that way?
I just got two notices for my post, http://help.com/post/227469-to-be-ano…, while I was on the page, but the replies are not showing up. There’s nothing there after my last reply.
HELP!
my posts are not showing up in “my posts” or on the home page but when i try to repost them it says ive already posted this post. what gives?
Replies made when the site was “erratic” never posted. Kinda obvious but just a heads up.
Also, the last replies and shouts posted before the ’system maintenance’ got deleted
i’m new with internet n still learning how to use it
I have removed this post from the announcement header, it has calmed down enough to a point where the issues are much minor. That does not, however, mean work is done fixing these issues. I will continue to monitor and provide what information I can for you all.
Thank you so much for all your efforts and hardwork.
I know this has been said already. But I still cannot get anymore new notices only the ones I am subscribed to.
ya
k wrote:
I have removed this post from the announcement header, it has calmed down enough to a point where the issues are much minor. That does not, however, mean work is done fixing these issues. I will continue to monitor and provide what information I can for you all.
And thanks for communicating with us!
Now the icons of the non-Anons are screwed up!!!
Annoying. What’s the deal?
so give them time to do repairs
Jerry wrote:
I am finding it hard to be useful on this site by searching for the posts that I would ordinarily get on my new notices. And also my 3 mobile internet service isn’t displaying the account details, but you probably don’t care.J.
Yes, these issues are still being dealt with and show be repaired soon. That’s all the information I can provide about that.
Florie wrote:
Now the icons of the non-Anons are screwed up!!!
Annoying. What’s the deal?
That was cause by a server outage. Sorry I missed that update. Should all be fixed by now.
Jerry wrote:
So my 3 service should be back up soon?
Er.. Sorry, I was referring to the notices issues. I’ll try to figure out what’s up with the mobile view of the site.
dear k,
Sorry, I have to be more careful with my exclamation marks. When I said “Now the icons of the non-Anons are screwed up!!!” I really didn’t mean it so emphatically and seriously as it probably sounded. I was actually intending it as kind of a humorous mock-complaint. Sometimes I forget those things don’t come off so well in an email, especially with people who don’t know me.
I appreciate your work, and your responses to people on this matter, I really do.
Florie
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