Tech help: Tech help! - Help.com

Completely stumped. Sorry just here to try and lend some support.

I cant help with this problem a great deal. The first thing to try that could help :-
In the system tray at the very bottom of the screen, on the right, put your curser on each of the icons, until you come to one named
Currently connected to.
1. Left click on it.
2. A little box should now be above you curser.
3. This box should have two parts, to it.
4. The top part, you will see Currently connected to. Under that should be Network (followed by a number) put your curser on the word Network. This part should now highlight in faint blue. Click on it.

You should now study the contents inside this box, take into account about the firewall settings.
Click on any of the links you see, to find out what they are for.

5. On the left you should see Tasks. At the bottom or else some where in this list should be one named Diagnose and repair, click on it.

6. Who ever provides you, with your internet service should be able to help you to set it up. The problem might be at their end. If you are with AOL you will always encounter problems of one sort or another.

Sorry I cant help any more than this at the moment. There are just to many things that can cause things to go wrong.

The best I can come up with for a replacement driver, http://www.google.com/search?q=NDIS+5…
You will have to search this lot to find what you want.

No idea man sorry

Did you get this fixed or make some progress? I don’t usually use Windows and end up talking too abstractly when I try to help people with Window’s problems, but I’m briefly using an XP system for a day or two. I could help.

Ok, I’m upgrading my mind a bit here.

I’m not sure how you guys decided it was most likely the modem driver, but on that thought…

Sully wrote:
OK… As far as I can tell there is only one version higher then mine

Intel shows latest version to be 8.0.47.0 http://www.intel.com/support/network/…

They also recommend using the OEM driver… meaning the one from the actual modem manufacturer.

How do I find the OEM driver?

By going to the website of whoever’s brandname is on the modem. Who is that?

(I’m trying to get back in touch with this Windows system here a little, I don’t mind doing some random websearches that might be helpful.)

Sully wrote:
That is a later version then what I could find. What do they mean by this “Windows* 32bit (NDIS 5)”

It means it refers also to other 32bit Windows systems other than XP. But there’s only one download http://downloadcenter.intel.com/Detai…

I noticed on that chart they had a seperate entry for Windows XP, I don’t know what ANS meant.

The reason I was curious about how you decided it was the driver version at fault is because although it certainly could be that’s not usually what I’ve gotten that sort of error with before.

Interacting in Microsoft Technet forums seems the quickest solution
http://technet.microsoft.com/en-us/ms…

There’s enough implicit technical knowledge floating around this site (help.com) that just answering tons of other people’s questions could bring an answer. Maybe it’s more difficult if people are expecting you to act as a “Moderator”. If I were you I’d definitely go browse around the Microsoft Forums. It seems to always work for me when I have a Linux problem to go to the forums for my particular distribution.

That’s an interesting diagnosis to see because right now I’m using my Linux system, which crashes because of faulty hardware. I think the cause is still unknown and more perspectives would be helpful.

Is it the modem that you think could be overheating? Perhaps moving the computer caused a physical movement that keeps things more properly hooked together? Are there any electromagnetic fields you might have moved out of?

I’m going to use that Windows system again in a couple hours — I believe I can be more relevant that way (figuring out what exactly could cause the error), but also much more easily distracted by everything else in my life … if you leave another reply or two here so there are notices to this post then I’ll be more guaranteed to notice it.

Other regular members interested in this type of issues are The_Clue and ‘Luck of the Irish’.

I’m so exhausted. I invited some generally intelligent people also, saying, “Help a mod stay connected?” It makes sense, people are always talking about how much the moderators help everyone in general.

So, to restate the problem, Sully can connect fine on Windows XP by wireless but has problems staying connected with his wired modem. An updated device driver might have helped a little, moving the computer to shade and nighttime might have too. He needs to get this fixed because he’s living somewhere in the middle of China and wants to stay connected to the internet and to people in the country he’s from. Right?

What CPU are you using? AMD or Intel, also what anti-virus have you got as Avast checks your memory, the CPU and the RAM can cause problems and also a couple more:
1)
Go to control panel, go to modem, click on it and go to properties and click on diagnostics, and query modem if you get a query their is probably nothing wrong with the modem or the driver.
2)
download and install Reg_ScrubXP which is a microsoft download that fixes registry problems, and is free to download from downloads.com which as you know is property of CBS previously C/NET

Yes, I think it is anyway, and was reccomended to me by a website that was designed soley for fixing computers.

glad to hear it!

When using that ethernet cable again, there should be a debug button when you get the error up.

If you’re still wondering about this problem then post back here with the debug log and I can look at it.

Sully wrote:
Still have not found a router with English firmware

Maybe ‘they’ are trying to get you to learn Chinese.

I may not have had much insight on this post, but I figured I should at least try because when computers have broken on me I’ve often gone past every state of frustration to the point of staring only at code, deciphering codes, learning strange new languages, and then somehow things sometimes get better.

Are you going to use Arch to be an Archer? :)

I would probably get a new modem from a thrift store if mine didn’t work. But still, I’m sure they just want you to learn more Chinese.

That’s too bad if the NIC is broken.

I was talking about the Linux distribution I’m using, — people in the community refer to themselves as “Archers” ( http://archlinux.org/ ) … the goofy grin was because I suddenly had a vague recollection of you mentioning liking archery somewhere. It could have been a dream, but that is what it was.

Michael Leibman wrote:
That’s too bad if the NIC is broken.

…I actually was still following your progress here, just not closely after I invited those others.

That’s when I was actually trying to think about it… but that was at the end of being awake way too long and barely at all remembering what Windows was about.So then I slept and have been very out of it since then, but I used to be very in touch with Microsoft stuff and hopefully I’ll do that again. It’s just all so time-consuming and irrelevant sometimes.

Computers are so obsolete so quickly though. For the price of two or three repairs you could buy a used computer that is better, at least some places.

Sully wrote:
I teach Archery. Or taught, rather. Archery, Riflery, Marksmanship, and Fencing. Those are what I taught before I started teaching English.

My problem with Linux is that it is not English. What I mean is that all the basic work I have to do with “Arch Linux” is from the command line, dealing with endless codes that only sometimes resembles human language. So then sometimes I’ve evolved to the level of the Web, and try to speak human language like this.

But then, you’re in a different situation if you think in code (”English”) and need to communicate sometimes in human language (”Chinese”).

That does seem like cheap labor, depending on the cost of living. I realize people are willing to pay for computer work but I’ve only done it for free when I encounter someone who needs it because it was an extra required duty at a few of my jobs so we wouldn’t have to pay the money for tech support.