security tool. - Help.com

Your computer is infected and you need to remove that program. Hope this helps :-)

I don’t know how to do diddly on my computer except type.

Go and download mailware bites and follow the directions that should remove it. If not come back and we will try another thing. Hope this helps :-)

thanks, we have malware bites.

Did you use it in safe mode?

I don’t know but I can’t access it or spybot.

If you have it installed then go into safe mode then you will be able to use it.

how to go into safe mode?

Reboot your system then at boot-up keep pressing F8 until you see a screen that asks you what you want to do then scroll up to safe mode and click it. The system will go into safe mode then click on the icon for mailware bites, might take a minuet or so to start then select full scan and depending how much stuff it has to scan could take up to and hour or longer. Let it do its work and when done select delete all items found. The system will reboot and then the problem should be gone if not come back and we will try something else. Hope this helps :-)

thanks.