question help: Please help answer my question about paypal! - Help.com

simongrey8
offline Unverified (1 year, 5 months) Visit simongrey8's shoutbox
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Please help answer my question about paypal!

simply i bought an item off ebay, and payed with paypal account which is linked to my natwest debit card, i returned the item last week and they issued me a refund, it was showing as pending on my paypal account, until yesteday it said the payment had been completed, i also recieved an email confirmation, my refund was by Echeak and it stated the money was sent back to my debit card and will show up on my statement as “PAYPAL *HHBCOMMUNIC”., I have cheaked my online natwest banking, but the money has not gone in the bank!, and also the “PAYPAL *HHBCOMMUNIC”. does not show up anywhere.

if anyone has has this same problem could you please explain to me what is happening, as i am desperate to get my money asap being xmas next week

Thanks!

This open post was written 1 year, 5 months ago | V/U/S: 521, 2, 2 | Edit Post | Leave a reply | Report Post


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Zirbel offline Verified User (2 years, 9 months) Long Term User Shouts: 4 #
An Undisclosed Location | 1 year, 5 months ago (51 minutes after post)

Contact Paypal and ask them.
But you have to consider that it takes some time (several days) until you get a credit entry on your bank account.

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emmylou2u offline Verified User (3 years, 2 months) Long Term User Shouts: 36 #
An Unknown Location | 1 year, 5 months ago (1 hour, 51 minutes after post)

Agreed, contact PayPal directly and ask them what the situation is. Also, the PayPal website may actually have this question answered so check it out.

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