running help: Portal 2 is crashing! - Help.com

Portal 2 is crashing!

I have the full version of Portal 2. Last night it worked fine, but now, I run it, and it’s fine till I load my game. It freezes on the loading screen, then eventually crashes with no error report at all, except once I have gotten “Failed to create DirectX device.” My DirectX is up-to-date, along with Steam and Portal. Most people say this happens in Chapter 5, but I’m only to chapter 2. I tried the Chapter 5 solution anyway (running as admin,) and all I got was my single report. When I did it again to check what the error read, nothing happened except the same crash to desktop, no error reports. Help!

This open post was written 1 year, 1 month ago | V/U/S: 672, 12, 4 | Edit Post | Leave a reply | Report Post


Reciprocity (0) Reciprocation Failure -- The poster has NOT helped anyone else yet!

Since writing this post pwmagr may have helped people, but has not within the last 4 days. pwmagr is a verified member, has been around for 1 year, 2 months and has 6 posts and 12 replies to their name.

Post Tags (13)

loading screen, Last Night, Solution, running, version, desktop, Device, screen, Create, report, Portal 2 Crashes, Portal 2, directx (How Tags Affect Reciprocity)

Replies (12)

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SketchOfTheMonth offline Verified User (3 years, 6 months) Long Term User Shouts: 2 #
An Undisclosed Location | 1 year, 1 month ago (1 minute after post)

What computer and operating system do you have?

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pwmagr offline Verified User (1 year, 2 months) Long Term User Shouts: 0 #
An Unknown Location | 1 year, 1 month ago (1 minute after post)

Windows 7 Home

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SketchOfTheMonth offline Verified User (3 years, 6 months) Long Term User Shouts: 2 #
An Undisclosed Location | 1 year, 1 month ago (2 minutes after post)

pwmagr wrote:
Windows 7 Home

On what sort of computer?

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pwmagr offline Verified User (1 year, 2 months) Long Term User Shouts: 0 #
An Unknown Location | 1 year, 1 month ago (2 minutes after post)

Acer desktop. Not sure of the model # though

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SketchOfTheMonth offline Verified User (3 years, 6 months) Long Term User Shouts: 2 #
An Undisclosed Location | 1 year, 1 month ago (3 minutes after post)

pwmagr wrote:
Acer desktop. Not sure of the model # though

Alright. Is your version of the game downloaded or on a disk?

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pwmagr offline Verified User (1 year, 2 months) Long Term User Shouts: 0 #
An Unknown Location | 1 year, 1 month ago (4 minutes after post)

Downloaded from Steam the most recent Sunday

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SketchOfTheMonth offline Verified User (3 years, 6 months) Long Term User Shouts: 2 #
An Undisclosed Location | 1 year, 1 month ago (6 minutes after post)

pwmagr wrote:
Downloaded from Steam the most recent Sunday

Hmm. To be honest, I don’t have as much experience with Steam downloads. They have help forums, however.
http://www.youtube.com/watch?v=26CQey… –I found that video on Google, not sure if it will help you though.

Good luck D:

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pwmagr offline Verified User (1 year, 2 months) Long Term User Shouts: 0 #
An Unknown Location | 1 year, 1 month ago (7 minutes after post)

Thanks anyway. I’ve looked at tons of bug lists and submitted a ticket to Steam. So far, no luck.

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Dr. Ralph offline Verified User (4 years, 7 months) Long Term User Shouts: 1 #
An Unknown Location | 1 year, 1 month ago (12 minutes after post)

Call Steam. Sounds like their problem.

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Yunikat offline Verified User (2 years, 6 months) Long Term User Shouts: 4 #
An Undisclosed Location | 1 year, 1 month ago (2 hours, 32 minutes after post)

Did you try restarting the computer a couple times?

That issue is known to happen with a vast amount of games, usually when the system auto-installs updates. More often than not, a few restarts are all it takes for the problem to be solved.

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Dr. Ralph offline Verified User (4 years, 7 months) Long Term User Shouts: 1 #
An Unknown Location | 1 year, 1 month ago (12 hours, 59 minutes after post)

Yunikat how do you know so much about computers? You have the answer to everyone’s computer ills every time.

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Yunikat offline Verified User (2 years, 6 months) Long Term User Shouts: 4 #
An Undisclosed Location | 1 year, 1 month ago (1 day, 2 hours after post)

Dr. Ralph wrote:
Yunikat how do you know so much about computers? You have the answer to everyone’s computer ills every time.

I don’t. My computer knowledge is limited to Windows and a little general knowledge about how hardware parts work (and as such, I wouldn’t be capable of recommending a graphics card, for example). I also enjoy disassembling stuff (and laptops are not excluded) though, which helps a bit.

I’ve spent a big part of my free time in a computer store between my 14 to 17 and then proceeded to study computer programming and hardware on high school. When I got out, realized that computers are a pain in the rear and never wanted to touch programming again.

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