Today help: We’ve had a box for 6 months that we’ve been paying for but haven’t used. - Help.com

We’ve had a box for 6 months that we’ve been paying for but haven’t used.

Tried to set it up today so that my child who has a medical issues and must be isolated can watch tv. I’ve explained this and have still been on hold for almost a half hour! They needed to make sure the monthly payment is on it’s way first - even though my account has always been paid - and considering we’ve been paying for a box that we’ve never used for six months!! I’m very upset! No one there really seems to care about me business! I don’t have any more time to wait for them!

This open post was written 11 months, 2 weeks ago | V/U/S: 243, 1, 1 | Edit Post | Leave a reply | Report Post


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Since writing this post mpilgrim6 may have helped people, but has not within the last 4 days. mpilgrim6 is not a verified member, has been around for 11 months, 2 weeks and has 1 posts and 0 replies to their name.

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Zirbel offline Verified User (2 years, 10 months) Long Term User Shouts: 4 #
An Undisclosed Location | 11 months, 2 weeks ago (24 minutes after post)

You have to pay for the setup box from the moment you have got it. Never mind if you have used it or not. That’s clear.

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