computer help: I sent this e-mail to Whitestranger.com support. - Help.com

If the downloaded program was for free, give me the link. I can then check out what the problem is.

I have downloaded the free version and it is working perfectly ok on my machine.
Wipe the one you downloaded off your computer, then download the free version again. Tell me if that corrects your problem.

A DLL is a type of file.

No you need to reset your computer, do you want to do this?

There are a few things you need to do first.

1 Run your anti virus program
2 Run your anti spyware program

Then we can replace all of the files that windows needs to run propperly. Let me know when you have run the programs mentioned above.

Run both of those programs.
Do a full scan on avg and update ad-aware before you run it.

Turn Norton off, use AVG AND AD-AWARE only. When you have finished you can turn Norton back on again if you wish.

When you have done that, if you follow the instructions bellow. All of your windows files will be replaced.

Click on start.

Click on run.

Type in SFC /RUNNOW type it in exactly as you see it, in upper case and the space before the / sign.

Click on ok.

To keep your computer safe in the future, if you use AVG instead of norton. It updates itself when you start your computer up, once every day. At a time you specify. It is one of the best you can get.
Ad-Aware is another good program to use and is very efficiant. You will need to manually update this programe yourself, but it will tell you if you forget and you dont update it every week.

Another program you should get is http://www.ccleaner.com/ It will automaticaly wipe all temporary internet files, all cookies and any other dangerous type files off your computer. Every time you turn your computer on. You should run this last one as it is, dont change any of the settings. Except to make it work when you start the computer up.

Let me know when you have done the things above that you feel easy with.

You need to swich your computer of, then after thirty seconds, turn it back on again. Everything should then be working as they should.

It is advisable that you do reset.

Yes it resets you internet functions as well.

Because your computer has been infected some of the windows files will have been contaminated and removed. If your computer does not need any files the reset will not work.

What I am saying is that all of your windows files are crucial to your computer working propperly. If you dont find out if any are missing your computer will not work correctly. This in time will compound and get worse. What I am asking you to do is a part of windows security system. I would not ask you to do it if it was not neccesary.

Is your downloaded program now working?

Yes that is all that happens. If no files need to be replaced you will only see a box appear for a second or two. If a lot of files need replacing it will take much longer. I do it on my own computers on a regular basis.

No and also run Ad-Aware before replacing the files.

I will stay around for a while let me know how it all turns out please. Dont forget to turn of your computer and restart it after you have replaced any needed files.

You are welcome to any help I can give you.

It can take a lot of time to go through the files the first time. Especialy if you have a big file load. Just be patient at least you are safer this way. You can turn it on and off as you wish.

My brothers computer crashed last year because he never cleared any of his files from his computer, it just got overloaded with all sorts of redundant junk.

Well at least you have learnt a lesson from that, When you are over this. find out how to do the quick check with AVG. If that was the file check you were talking bout then all you files are intact.

No need to restart.

Are you still having problems with that download?

The DLL you are talking about is already on your computer, according to all the checks and stuff you have done. Perhaps if you do turn the computer of and then back on again it might help. Have you changed your browser in the last few days?

Wipe the downloaded program of, wipe Norton of. Restart your computer, re download the free programe and try it again.

Is this particular downloaded programe, realy that important? If it is, then you could get in touch with them, to find out why it will not load onto yor computer.
I think that you have done some quite drastic maintainance of your computer already. Is it worth doing even more?

Sorry that we couldn’t find the problem this time. There are other things we can check out but they are all time consuming. I have had a very hard day and need some rest. I dont know if any one else can help you.
I will sign in again tomorrow at about seven pm. If you wish to continue give me a shout tomorrow.

I need some rest now though so let me know what you would like to do.

Good night Schwournes……

Hi there Grateful.

Thanks for stepping in with the help article. I hope this one works. It might be of interest to you to know, that I turned both windows firewall and updates, completely off last year. I kept getting conflicts with internet explorer and microsoft front page. Plus other applications were affected, after the updates had been downloaded and installed. Since then there have been no viruses found and I have not had any problem with the running of my computer.

I wipe all internet files from my computer every time I come off the internet and the updates that windows still tries to send to microsoft from my computer. Are wiped from my computer, with a program from www.bcwipe.com called bcwipe. This is done before windows can send the updates from my computer to microsoft, at start up. I expect you already know that updates goes both ways, it updates your computer from them and sends updates from your computer to microsoft.

I also run antivirus and anti spyware every day.

I am glad you have put your message on here, I had no idea about the conflict with windows update.

I am also glad that I did take the time to get Schournes to rid his computer from the viruses and adware problems.

Thanks again.
From Thepp.

Thankyou.

It’s nice to meet you, I see you have been a user for eight months+. Thats a bit of stamina you have of your own.

Yes.

You know I dont want to use Help.com but as you are a friend, I have helped and tried to help you on a number of occasions. Although I have still been signing on to follow up on answers to previous posts, this has now come to an end.

This is the last time I will be helping you on Help.com. You will have to e-mail me, if you need any help from me in the future.
I e-mailed you last week and you replied, with a blank e-mail, that seems like a snub to me.

To defragment your computer.

1. Click on Start.
2. Click My Computer.
3. Under “Hard Disk Drives” click “Local Disk (C:).
4. Click Properties.
5. Click Tools.
6. Under “Defragmentation” click on “Defragment Now”.

It will take quite some time to defragment your computer but should be done at least every three months.

Other things you should do to keep your computer running quicker and more efficiently.

Wipe all downloaded programs that you no longer need or use off your computer.

Wipe all internet cookie and temporary files, off your computer. Every time you sign off the internet.

Run your anti virus and anti spyware programs at least once a week.

Download http://www.ccleaner.com/download/ and learn to use it.

That’s enough for now, good luck with having a quicker more efficcient computer.

From Thepp.