Email help: Emails @ Help — An Inquiry - Help.com

Emails @ Help — An Inquiry

We’re going to be revamping the email system at Help in the very near (like, two weeks) future and wanted to get some input before moving forward.

We’d like to ask:
- Do you use them, or are they turned off?
- How do you use Help.com emails?
- What part of the emails do you find the most important? Least?
- What would you like to see the emails do? More? Less?

Here’s a concept “email settings control panel” we’ve been looking at:

As you’ll note, it would allow you to totally customize when you got alerts about each “block” of email data. We think that this is moving in the right direction, but would like to feedback before we go about changing it all.

Thanks!

This open post was written 2 years, 4 months ago | V/U/S: 618, 34, 12 | Edit Post | Leave a reply | Report Post


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Since writing this post Jeff may have helped people, but has not within the last 4 days. Jeff is a verified member, has been around for 4 years and has 71 posts and 2,630 replies to their name.

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Replies (34)

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HelpBot offline Verified User (0 minutes) Shouts: 2 #
San Francisco, CA, US | 2 years, 4 months ago (0 minutes after post)

Are you looking for answers about problems with your AOL service?

I’d like to recommend that you ask AOL directly since they are best suited to help you.

For AOL support, you can visit the AOL support site or even call them at an AOL toll free number.

Note: I’m a robot that the Help.com staff created. If this response is in error, I apologize, please ignore it.

Jeff changed the tags on this post: they were "inquiry, e-mail, Concept, Note, feedback, system, Find, data, Control, Input" 2 years, 4 months ago.

Good ole boy offline Verified User (2 years, 9 months) Long Term User Shouts: 11 #
An Undisclosed Location | 2 years, 4 months ago (2 minutes after post)

Yes I am all for the control panel. I hope that feature gets added:)

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Jeff invited 10 users to read this post 2 years, 4 months ago.

yours_dietcoke offline Verified User (2 years, 6 months) Long Term User Shouts: 3 #
An Undisclosed Location | 2 years, 4 months ago (2 minutes after post)

options are a good idea.

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Good ole boy offline Verified User (2 years, 9 months) Long Term User Shouts: 11 #
An Undisclosed Location | 2 years, 4 months ago (6 minutes after post)

I enjoy the email updates. They keep me updated on my posts I contributed to even when I’m busy.

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Times' gone mad offline Verified User (2 years, 6 months) Long Term User Shouts: 6 #
Silver Spring, MD, US | 2 years, 4 months ago (11 minutes after post)

Don’t currently use the email feature, probably never will…

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~LazyDaze~ offline Verified User (2 years, 6 months) Long Term User Shouts: 242 #
An Undisclosed Location | 2 years, 4 months ago (12 minutes after post)

I don’t like the e-mails that much, i get too many, i turned mine on the other day and had 317 lol and yes i know i can turn it off before you all yell that at me.
I like the new idea though jeff, very cool

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Help me with: Mother in-law
Barbyman offline Verified User (2 years, 5 months) Long Term User Shouts: 5 #
An Unknown Location | 2 years, 4 months ago (18 minutes after post)

never buy a cat in a bag :try it first

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cady offline Verified User (3 years, 4 months) Long Term User Shouts: 1 #
San Francisco, CA, US | 2 years, 4 months ago (2 hours, 26 minutes after post)

We’d like to ask:
- Do you use them, or are they turned off?
Turned Off
- How do you use Help.com emails?
Don’t use them
- What part of the emails do you find the most important? Least?
See Above
- What would you like to see the emails do? More? Less?
Would only find emails useful if they contained information that cannot be obtained from signing into help.com

Basically I don’t use emails. I will sign into help.com, even if only for 2 minutes, to check all of the info myself. I don’t have them turned on to prevent receiving the notice updates. And turning them on with the customization to notify me of shouts/invites/etc, would be pointless because I will get that info when I sign in to check my notices anyway.

I like having the option to use or not use them though. I think they are useful for people who can’t or don’t want to sign in frequently to check this stuff. I just prefer to come in and check it myself.

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Help me with: To you all:
candp offline Verified User (3 years) Help.com Volunteer Moderator Long Term User Shouts: 41 #
Las Vegas, NV, US | 2 years, 4 months ago (5 hours, 50 minutes after post)

We second Cadys’ answers.

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Papa Bear offline Verified User (3 years, 2 months) Help.com Volunteer Moderator Long Term User Shouts: 7 #
Eagle Harbour, BC, CA | 2 years, 4 months ago (7 hours, 29 minutes after post)

I agree with Cady’s answers 100%!

:)

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Help me with: A Close Shave,
cady offline Verified User (3 years, 4 months) Long Term User Shouts: 1 #
San Francisco, CA, US | 2 years, 3 months ago (19 hours, 10 minutes after post)

Anthrax wrote:
I don’t use the emails. I have enough incoming mails as is. I log onto help.com anyway to see if I have any notices and stuff.

So, basically you agree with me too. But you can’t SAY you agree with Cady cause it will ruin your image? :P

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Help me with: To you all:
Jeff offline Verified User (4 years) Long Term User Shouts: 4 #
Gamla Stan, 26, SE | 2 years, 3 months ago (20 hours, 56 minutes after post)

cady wrote:

Anthrax wrote:
I don’t use the emails. I have enough incoming mails as is. I log onto help.com anyway to see if I have any notices and stuff.

So, basically you agree with me too. But you can’t SAY you agree with Cady cause it will ruin your image? :P

Yeah, he has to retain his cool independence. Don’t go crowding the man! Sheesh.

I should run some stats to see how many of you *don’t* use the emails.

Also, would ya’ll do me a favor and invite some other’s to answer this post — I only covered so many. Thanks :)

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candp invited 32 users to read this post 2 years, 3 months ago.

candp offline Verified User (3 years) Help.com Volunteer Moderator Long Term User Shouts: 41 #
Las Vegas, NV, US | 2 years, 3 months ago (21 hours, 26 minutes after post)

Go ahead, Jeff! Run some stats! Like you have nothing to do.

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cady offline Verified User (3 years, 4 months) Long Term User Shouts: 1 #
San Francisco, CA, US | 2 years, 3 months ago (22 hours, 19 minutes after post)

Jeff wrote:
Also, would ya’ll do me a favor and invite some other’s to answer this post — I only covered so many. Thanks :)

Dude, it’s y’all. :]

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Help me with: To you all:
Jeff offline Verified User (4 years) Long Term User Shouts: 4 #
Gamla Stan, 26, SE | 2 years, 3 months ago (22 hours, 20 minutes after post)

Wow, you’re right it is…I’ve been typing it wrong for years. Weird.

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cady invited 15 users to read this post 2 years, 3 months ago.

Help me with: To you all:
cady offline Verified User (3 years, 4 months) Long Term User Shouts: 1 #
San Francisco, CA, US | 2 years, 3 months ago (22 hours, 22 minutes after post)

Is okie. It’s hard bein’ suthern. Takes some practice. :D

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Help me with: To you all:

Papa Bear invited 88 users to read this post 2 years, 3 months ago.

Help me with: A Close Shave,
Naska offline Verified User (2 years, 9 months) Long Term User Shouts: 4 #
An Unknown Location | 2 years, 3 months ago (2 days, 1 hour after post)

I’m with Cady on this one as well. As far as e-mails go I would like to see an easier and safer way to share your e-mail address with someone.

Help me with: Enlightenment
cady offline Verified User (3 years, 4 months) Long Term User Shouts: 1 #
San Francisco, CA, US | 2 years, 3 months ago (2 days, 2 hours after post)

Naska wrote:
I’m with Cady on this one as well. As far as e-mails go I would like to see an easier and safer way to share your e-mail address with someone.

First of all, I keep clicking the **** “quotable” thing when I try to quote someone. Sorry about that.

But I wanted to tell you, in case you weren’t aware, if you want to share your email with someone, you can now share it without posting it for everyone to see.

If you go to your list of friends, there’s a button you can click to “share your email with this person”. Then they can go to your profile and email you from there. No one will see the email though. Only the person who you’ve shared it with will have the option to email you.

Did you know you could do this? Or were you looking for an even better option than that? I wasn’t sure what you meant, so just wanted to let you know.

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Naska offline Verified User (2 years, 9 months) Long Term User Shouts: 4 #
An Unknown Location | 2 years, 3 months ago (2 days, 2 hours after post)

I know this, but not many people do or use it. I’m looking for something a little more noticeable that tells you that you can now see someone’s e-mail.

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Help me with: Enlightenment
cady offline Verified User (3 years, 4 months) Long Term User Shouts: 1 #
San Francisco, CA, US | 2 years, 3 months ago (2 days, 2 hours after post)

Ah, ok. Gotcha.

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JoJo offline Verified User (3 years) Long Term User Shouts: 7 #
Fort Collins, CO, US | 2 years, 3 months ago (2 days, 5 hours after post)

I agree with Cady.

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cady invited 2 users to read this post 2 years, 3 months ago.

Help me with: To you all:
Mï†z¥-superMODel offline Verified User (2 years, 9 months) Help.com Volunteer Moderator Long Term User Shouts: 3 #
Tullahoma, TN, US | 2 years, 3 months ago (2 days, 21 hours after post)

I like the control panel idea.

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Help me with: Things Got Ya Down?
Limon offline Verified User (2 years, 10 months) Long Term User Shouts: 1 #
An Undisclosed Location | 2 years, 3 months ago (3 days, 21 hours after post)

I agree with Cady also.

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Limon offline Verified User (2 years, 10 months) Long Term User Shouts: 1 #
An Undisclosed Location | 2 years, 3 months ago (3 days, 22 hours after post)

She said Anthrax doesn’t pay attention.

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ɐʇɐɯɹǝɟ.Suc offline Verified User (2 years, 10 months) Long Term User Shouts: 5 #
Luton, I1, GB | 2 years, 3 months ago (4 days after post)

I want this

I receive the emails but never read them
Some of them end up in my spam thats how many I get

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Hope offline Verified User (2 years, 11 months) Long Term User Shouts: 2 #
An Undisclosed Location | 2 years, 3 months ago (1 week, 2 days after post)

Do you use them, or are they turned off?
- Turned off.
How do you use Help.com emails?
- Don’t ~ unless it’s an accident…lol…then I delete it.
What part of the emails do you find the most important? Least?
- I don’t think they are important.
What would you like to see the emails do? More? Less?
- More. I really like the concept that you have there. I like how you split things up. The only thing I would want to do is have an e-mail sent when someone sends me a shout. I have enough notices right now to last me at least a year, and I get enough e-mails as it is w/o adding an e-mail for every new post/reply.

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dns13131 offline Verified User (2 years, 3 months) Long Term User Shouts: 0 #
US | 2 years, 3 months ago (1 month after post)

lost emil address we have the password its (email removed)

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