Money help: I bought a new exercise machine because I am getting old and - Help.com

I think you’re right.
And sorry about the machine!
That’s awfully crappy of them.

Was the Customer Service dept at least in the United States?? So often it’s not anymore! So maybe that is a bright side you can hang your hat on :)
~Richard

There ya go… rejoice and be excedingly glad, because you are NOT calling Napal and talking to a guy called Bob, but his real name is Satish Patel!

Would be great if what you were being sold was exactly what they said it would be, if no one could lie or get things wrong but its al down to desperation, allot of companies that have sales reps work on comission so al they care about is how many people they get to sign the dotten lines so when they start the job everything they say is true and as they grow more comfortable they tend to addapt and exagerate the truth just to get what they want.
I had a gas man who came around once and was trying to tell me how much cheaper they were, i was willing to listen, the problem i had was i didnt want to sign right there and then, i wanted to have a day or 2, so he told me that i had 14 days and then someone would phone me and ask me if i wished to continue with the change over, i thought thats great, its ideal because if i don’t want it i just say no thanx when they phone. Well 10 days later i got a letter through the post from that company thanking me for my choice and that th change over was in operation!
I was irate, the funny thing was had they phoned me and asked me i was actually going to say yes, but after that letter i phoned them and told them to cancel it, the woman asked why and i told her straight, the rep lied and i don’t buy anything from liars and hung up.
Some companies are based on trying to tric people when at the end of the day if you need or want something cheaper you will seek them out not the other way round so from then on any rep at my door gets a swift kick up the arse :)

Sorry aboutall the trouble you had, please don’t let it put you off your initial goal of trying to improve your life, it is such a great idea and i wish you luck :)

I had an interesting experience with Carrier Furnace. My mother (bless her soul) had a new furnace installed when the old one failed. During the winter we would wake up freezing in the morning. I would get up and reset the furnace and it would run a couple of days and do it again. After four service calls I called the company direct. I got the operator and ask for the Quality Control Vise President. She informed me that that didn’t have one. I then ask for who ever was in charge of production. I spoke with a gentleman in charge of production and he explained that their service people are their Quality Control. I explained that my mother had bought a Carrier furnace because it was the best and it couldn’t even be fixed by their service people. He said that they would get back to me. About one week later we got a call from the service people. They asked if they could come out and look at the furnace. When they came out the brought with them two people from the Carrier plant. One of the gentlemen was a supervisor and the other one was a technician. They worked on the furnace for about two hours and traced the problem to an automatic damper which was supposed to help keep the heat in the furnace after it shut down (not even a Carrier problem). The moral of this story is don’t just stop at the customer service go right to the top and question their integrity.