[Help] Two things: Updates to this post /post/220954-two-things Fri, 04 Dec 2009 14:50:00 +0100 Reply from Jade /post/220954-two-things#reply-4529378 As I read this I laughed….I remember getting educated on this at the beginning of the year. Route scheduling, customer problems, store issues, the list goes on and on.

Funny I read this today - I have a service call on Wednesday for my home phone (service is out again) window is 12 to 4 and at first my reaction was a 4 hour window?! and then a wise AKS voice repeated… remember they are people on tight schedules with irate (sometimes very dumb) customers.

LOL…thanks for this one Brian….give the man some cheese!

]]> Jade Tue, 25 Nov 2008 01:36:26 +0100 Reply from MortallyWounded /post/220954-two-things#reply-4528303 Ahhhh! The joys of relating to the public! I do it every day, too.

]]> MortallyWounded Mon, 24 Nov 2008 18:36:26 +0100 Reply from Richard Cor de Lyon /post/220954-two-things#reply-4527951 sounds logical to me :)

]]> Richard Cor de Lyon Mon, 24 Nov 2008 15:59:57 +0100 Reply from mumstheword /post/220954-two-things#reply-4527899 I am impressed.

Here, time frames (if given at all, which they frequently aren’t) are all too often “sometime between 8am and 6pm”. The helpful companies are the ones who give you a call the day before to check you’re going to be in… some don’t bother which must frustrate their drivers more than the customers.

I’ve lost count of the days I’ve waited in for a boiler engineer or an expected delivery… only to be told “we couldn’t make it in the time frame so will come sometime next week/sometime in the next couple of days…”

Then there are the guys who arrive a day early and end up having to repeat the trip because someone in the office didn’t bother to tell them that you can’t take a delivery at all on Mondays, even though you took the trouble to highlight it when you made the order!

Respect to your 3 and 4 hour schedules!

(Mums makes designs on moving abroad to benefit from sensible timeframes ….)

]]> mumstheword Mon, 24 Nov 2008 15:13:07 +0100 Reply from Good ole boy /post/220954-two-things#reply-4527886 I’ve adopted a mutual respect for all customer service employees over my duration spent in the field. Everytime I walk into a hardware store or fastfood, the retrospect of my long disgruntled retail hours dawns on me and I become “the customer” they’ve probably been expecting all day long.

]]> Good ole boy Mon, 24 Nov 2008 15:02:45 +0100 Reply from ~~EdieAnne~~ /post/220954-two-things#reply-4527874 ahhhh Hahahahaha! Yeah that is true about the out of business people.
But, well, there is yet another quote from Brian to be put on my profile.The break room quote, that is.
Aw, now I laughed so hard that I have the hiccups. ****! LOL! Edie

]]> ~~EdieAnne~~ Mon, 24 Nov 2008 14:53:50 +0100 Reply from original AKS /post/220954-two-things#reply-4527867 HATE TO SAY IT, But almost without exception, those businesses that had “Customer is always right” as a motto, and stuck to it, are mostly out of business these days.

Hate to say it, but thats a good motto for the front door, but in the break room, the motto needs to be “Daddy knows best, so sit down and shut up” haah

]]> original AKS Mon, 24 Nov 2008 14:50:01 +0100 Reply from Good ole boy /post/220954-two-things#reply-4527856 retail*

]]> Good ole boy Mon, 24 Nov 2008 14:36:01 +0100 Reply from Good ole boy /post/220954-two-things#reply-4527855 I remember when I use to work in retain, the customers attitudes were sometimes revolting. They were always dissatisfied with something or demanded we check our inventory again for a certain product after we just confirmed the same vacant item for another customer. “Well sir, if it gives you some sort of personal enlightenment, I will check our stock of the same vacant item for the 23rd time today.” I new the exact delivery days and time frames of every shipment which never seemed to appease the customers. They were insatiable and sometimes appeared hesitant to leave or discontinue their rants. Luckily those unfortunate days have came to an end.

]]> Good ole boy Mon, 24 Nov 2008 14:35:25 +0100 Reply from ~~EdieAnne~~ /post/220954-two-things#reply-4527831 Yeah, really. My dad used to have a plaque over his desk that said “The customer is ALWAYS right”. I also remember the day that we found that plaque tucked away in the garbage can on trash day.LOL. Kind of gave it a whole new perspective. haha Edie

]]> ~~EdieAnne~~ Mon, 24 Nov 2008 14:14:56 +0100 Reply from original AKS /post/220954-two-things#reply-4527828 I am not surprised that you 2 actually took the time to read this. Most people claim headache about 2 sentences in, haha

I have an average of 40 calls I have to make every morning to customers, and the comments and whatnot are so frustrating. And when i was on the road, it was bad from that end too.

I have 3 trucks here at this location, and around florida, about 40 other trucks that do home deliveries. And it is amazing how little understanding people have.

The worst, by far, is when people complain about us being so “late”, and not even considering the fact that the delivery guys will still have a min of an hour drive back to the warehouse, then a drive home. So if they get to the last customer at 8pm, and the delivery takes 30 minutes, then the guys wont get home till 10:30.

and there days start about 7AM. poor customer, having to take five minutes out of their life, haha.

]]> original AKS Mon, 24 Nov 2008 14:08:49 +0100 Reply from ~~EdieAnne~~ /post/220954-two-things#reply-4527811 I am with you 100%, 布赖恩. When it comes to working with deliveries, I usually just take the entire day off of work so that I can be sure to BE there when the delivery guys arrive. It must be soooo frustrating to get to a stop a little early or a bit later than scheduled to find noone at home! Or to be facing a nasty attitude for not being precisely on time for heaven sake.
I can usually detect when a delivery person is having a particularily bad day. I like to offer them a two minute sit and chat just to try to lighten them up with a little humor or maybe a cold soda. That’s usually all the time they have after all!
My dad was a delivery man.
He would come home with some horror stories of his own.
And then sometimes, he would tell about someone who would just take a second to just chat him up and give him his second wind.
THAT is who I want to always be.
Take it easy, ok?? Love your rants!!!! Edie

]]> ~~EdieAnne~~ Mon, 24 Nov 2008 13:52:11 +0100 Reply from Good ole boy /post/220954-two-things#reply-4527805 I don’t believe I’ve ever had issues with delivery inconvenience. None that I can perfectly recall. I always try to consider the obscure disturbances of anybodies profession before I assert my negative opinions. I would like to think I’m a very patient and understanding person. After all, patience is a very important trait which everyone should possess or at least try to have adherence for.

]]> Good ole boy Mon, 24 Nov 2008 13:46:26 +0100 59 users were invited to read this post by original AKS /post/220954-two-things#reply-7362752 original AKS Mon, 24 Nov 2008 13:22:57 +0100