Help.com

Our Story

Help.com was originally founded in 2014 by Brent Oxley, founder of HostGator.com, who spearheaded the creation of its core customer service product GatorChat. Help started as an extension of GatorChat, building off of the lessons learned from scaling a customer service-oriented business from 1-1,000 employees. Oxley teamed up with Ben Gabler, formerly Sr. Product Manager of Hosting at GoDaddy.com, in 2015 to lead the initiative.

During 13+ years of business experience, Gabler became increasingly aware that online service tools are essential, and customer service is often a key differentiator.

Our mission is to make the customer service experience what it should be: Easy, streamlined, and cost-effective. With Help.com, our goal is to make your hold times decrease, average response times faster and integrate with virtually any third party/proprietary system in the world.

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Meet the team

We’re a team of creative thinkers, entrepreneurs, and engineers who are passionate about building amazing customer experiences. We believe that your product is every interaction that a customer (or potential customer) has with your business and our passion is to build tools that help you create the best possible interactions with your customers.

Ben Gabler

Chief Executive Officer

Dave Koston

VP of Engineering

Byron Hogan

Chief People Officer

Evan Lucas

Senior Software Developer

Josip Radan

UX Director

Mike Johnson

Senior Devops Engineer

Daniel Fernandez

Senior Frontend Developer

Sasa Foric

Sr. Frontend Engineer

Brian Nelson

Software Developer

Thomas Ladd

Frontend Developer

Tim Tyrrell

Senior Software Developer

Ryan Mottley

Software Developer

Jay Brownlee

Senior Software Developer

Rod Machen

Jr. Software Developer

Christy Leung

Jr. Software Developer

Mike Roeder

Sr. Software Developer

Why work at Help.com?

It's the interactions we have with each other and with our customers that enable us to excel. Having a team who shares our passion is the number one thing we look for. It doesn't hurt if you're super smart and willing to learn; we look for those qualities also.

Amazing Coworkers

Our team defines what it's like to work at Help.com. We prioritize getting things done and focus on what's relevant to achieve that.

Health, Dental, and Vision Insurance

Fully paid health, dental, and vision insurance plans are standard. Plentiful healthy snacks and an onsite gym are part of the package.

Stock Options

We want all of our employees to have a stake in the success of Help.com - both financially and through their work at the company.

Flexible Work Schedule

We understand that everyone works differently, so we'll work with you to find a schedule fits everyone.

Catered Lunch M-W

Catered lunches Monday-Wednesday and breakfast tacos on Thursday mornings. Need we say more?

Transportation Help

Drive, bike, bus, walk, or skip - however you get to work, we'll make it easier for you.

Join us!

Interested? We're Hiring!

We’re on the lookout for motivated, curious and smart people to help build the next generation of customer service software. Is that you?

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