FAQs and Knowledge Base

Adjusting PHP Values in DirectAdmin

Sometimes if your site is not resolving correctly due to memory limit errors, or files cannot be uploaded into your WordPress it may be due to PHP limits such as memory_limit not being high enough and will need to be adjusted.Using the PHP Settings tool below you can configure/manage the … Read More

Changing your Password on DirectAdmin

To Change your password on DirectAdmin, head to your Profile Clicking the Profile Icon on the left hand side of your screen, under the DirectAdmin Control Panel. Under the User Profile section scroll down to Password Management You will be asked to enter your current password and then your new … Read More

Creating an email account

In order to create an email account in your DirectAdmin Panel. You will first need to log into your DirectAdmin Panel. E-Mail Account Overview:Username: Please enter the username you want for the new email account. For example, if you enter “username,” it will automatically create username@yourdomain.com. You only need to … Read More

DNS Records Explained: A, CNAME, MX, NS, TXT.

A Records Address (A) records direct a hostname to a numerical IP address. For example, if you want mycomputer.yourdomain.com to point to your home computer (for instance, 192.168.0.3), you would enter a record that looks like this: Add A type record. Note: If you have an IPv6 IP address, use … Read More

Free SSL: What It Is, Why You Need It, and Why It’s Free

What is SSL? SSL stands for Secure Socket Layer. It’s the technology behind the padlock icon you see in your browser’s address bar when visiting secure websites, including ours. Why do you need SSL? Security and trust are paramount in the digital world. SSL provides several crucial benefits: We believe … Read More

FTP Setup/Login/Uploading

Creating a New Account Click the “Create FTP account” link. You will see a screen that looks like: First, select a FTP username. Next, enter a password. Then, select the access level of the FTP account. Domain: This FTP user has access to public_html, private_html, mail, domains, and backup directories. … Read More

Glossary Help.Com

SEO (Search Engine Optimization)A set of practices designed to improve the appearance and positioning of web pages in organic search results. It involves optimizing various on-page and off-page elements to increase a website’s visibility in search engine results pages (SERPs). TLD (Top-Level Domain)The highest level in the hierarchical Domain Name … Read More

How to create a support ticket

The support staff may respond to your ticket and close it. A ticket will be closed when the problem is resolved; that is, there is no need for the ticket any more. If you have new messages waiting and don’t see them in in the ticket listing, click on the … Read More